PaymentIn collaboration with our payment service provider, Bank AB, we offer several payment methods.You can choose your preferred option when placing your order on thewebsite. Depending on the method chosen, additional costs may apply.You will always find detailed information when placing your order.When making a purchase, you sign a separate payment agreement with the payment provider.In this case, certain conditions will apply.1 Invoice1.1 For payment by invoice, Ventanas Zoom collaborates with Bank AB.1.2 A personal or organization number is required for purchase by invoice. Invoiceis only available to adults registered in Spain.1.3 A credit check is performed. A copy of this will be sent to the customer.1.4 Payment term: 14 days for private customers, 30 days for companies.1.5 Claim fee and interest (currently 12% per month).per month).1.6 The reimbursement of an unpaid invoice is made by compensation; if it has already been paid, the fundsare returned to the account by Bank AB.1.7 In the event of non-payment by ;Bank AB, a 30-day invoice is possibleby ;Bank AB - subject to acceptance by the seller and positive credit verification.2 Payment in installments2.1 Ventanas Zoom offers payment in installments in cooperation with Bank AB.2.2 Personal number and legal age are required.2.3 A credit check is performed.2.4 It is possible to repay the entire amount early at any time.2.5 The initial and monthly installments depend on the length of the term:Installments up to SEK 50,000:3 months. - 0% interest, SEK 295 initial fee, SEK 45 monthly fee.6 months. - 0%, SEK 395, SEK 4512 months. - 0%, SEK 495, SEK 45Installment payments up to SEK 150,000:24 months. - 9.5%, SEK 495, SEK 4536/48/60 months. - 9.5%, 579 SEK, 45 SEKExample: purchase of 10,000 SEK, 12 months, 0%, effective APR: 18.98%.3 Card payment3.1 Secure payments with Visa/Mastercard in cooperation with Bank AB (PCI DSS compliant).3.2 We do not accept foreign cards.3.3 Card details are not stored by Ventanas Zoom - payment is made through Bank AB.3.4 Refunds are made to the same card.
4 Prepayment4.1 Prepayment to the Ventanas Zoom bank account number.4.2 The order is processed once payment has been credited (usually 2-3 business days).4.3 Refunds to the customer's account upon written notification for security reasons.
Shipping and delivery
If you want delivery to an address other than Ventanas Zoom's, you must clearly indicate this inyour order or quote. Shipping costs are indicated in the order confirmation.Delivery is made by road. In the case of pallets, a paved road(asphalt/concrete) is required—the absence of this means that unloading is not possible. In this case,the customer must arrange transport themselves or order a new delivery - at an additional cost.
Products wider or taller than 2280 mm are delivered by truck without unloading - the customer provides theequipment and unloading.Ventanas Zoom does not offer lifting services. Delivery includes the property boundary. Lifting is possiblewith a crane - at an additional cost, subject to prior agreement.During unloading, a receipt check must be carried out and acceptance signed - see section“Receipt check”.We do not deliver to islands without ferry connections. We deliver to the nearest port/terminalport/terminal. The customer is responsible for further transport.If the customer does not accept the delivery, it will be held for a maximum of 14 days, with an additional charge. Afterthis period, the customer must return it to the Ventanas Zoom warehouse at their own expense.Change of addressOnce the goods have left the Ventanas Zoom warehouse, it is not possible to change the delivery address.Pickup pointSome small products are delivered to a pickup point. You will receive an SMS with the information. PickupOnly by the person designated as the recipient - with proof of identity.Delivery timeThe estimated delivery time is indicated on the website and in the order confirmation.Final confirmation, not from the time the order is placed. Do not arrange for installation before receiving andinspecting the goods. Ventanas Zoom is not responsible for costs incurred due to thecancellation of services.Partial deliveriesFor products from different series or availability - possible delivery in several batches, withoutadditional costs.
Unclaimed packagesIf the package is not collected as instructed, the customer will be responsible for any additional costs.Inspection upon deliveryThe customer is required to be present and collect the goods. The following must be checked:Damage to packagingCondition of frames, sashes, and glassAtypical damageDamage3 Card payment
3.1 Secure payments with Visa/Mastercard in cooperation with Bank AB (PCI DSS compliant).
3.2 We do not accept foreign cards.
3.3 Card details are not stored by Ventanas Zoom—payment is made through Bank AB.
3.4 Refunds are made to the same card.

4 Prepayment
4.1 Prepayment to the Ventanas Zoom bank account number.
4.2 The order is processed once payment has been credited (usually 2-3 business days).
4.3 Refunds to the customer's account upon written notification for security reasons.

Shipping and delivery

If you want delivery to an address other than Ventanas Zoom's, you must clearly indicate this in
your order or quote. Shipping costs are indicated in the order confirmation.
Delivery is made by road. In the case of pallets, a paved road
(asphalt/concrete) is required—the absence of this means that unloading is not possible. In this case,
the customer must arrange transport themselves or order a new delivery - at an additional cost.

Products wider or taller than 2280 mm are delivered by truck without unloading - the customer provides the
equipment and unloading.
Zoom Windows does not offer lifting services. Delivery includes the property boundary. Lifting is possible
with a crane - at an additional cost, subject to prior agreement.
During unloading, a receipt check must be carried out and acceptance signed - see section
“Receipt check.”
We do not deliver to islands without ferry connections. We deliver to the nearest port/terminal.
The customer is responsible for onward transport.
If the customer does not accept delivery, it will be held for a maximum of 14 days, with an additional charge. After
this period, the customer must return it to the Ventanas Zoom warehouse at their own expense.
Change of address
Once the goods have left the Ventanas Zoom warehouse, it is not possible to change the delivery address.
Pickup point
Some small products are delivered to a pickup point. You will receive an SMS with the information. Pickup
Only by the person designated as the recipient - with proof of identity.
Delivery time
The estimated delivery time is indicated on the website and in the order confirmation.
final confirmation, not from the time the order is placed. Do not arrange for installation before receiving and
receiving and inspecting the goods. Ventanas Zoom is not responsible for costs arising from the
cancellation of services.
Partial deliveries
For products from different series or availability - delivery in several batches is possible, without
additional costs.

Unclaimed packages
If the package is not collected as instructed, the customer will be responsible for the additional costs.
Inspection upon delivery
The customer is obliged to be present and collect the goods. The following must be checked
Damage to the packaging
Condition of frames, sheets, and glass
Atypical damage
Damage must be documented with photographs, reported to the driver, and noted on the consignment note, which must be retained.
which must be retained. Notification of damage - max. 4 days after receipt.
Important: The signature of acceptance signifies acceptance and transfer of risk to the customer.

Storage before installation
 Indoors, max. humidity 55-60%.
 Min. 10 cm above floor level
 Not in direct sunlight, without protective tape
Before installation
 Unpack the product
 Clean with water
 Remove stickers and adhesive tape
Defects visible after unpacking but not visible on delivery - report before installation. Do not
install without the consent of Ventanas Zoom.
Shipping costs
The delivery cost depends on the option selected and the postal code - visible when placing the order.
Price list (VAT included): Zone 1 - 695 SEK
Zone 2 - 795 SEK
Zone 3 - 895 SEK
Zone 4 - 1,095 SEK
Zone 5 - 1,395 SEK
Zone 6 - 1,495 SEK
Zone 7 - 1,695 SEK
Zone 8 - 1,895 SEK
Zone 9 - 2,095 SEK
Zone 10 - 2,195 SEK
Zone 11 - 2,195 SEK
Additional charge: 2,995 SEK for products wider or taller than 2,280 mm.