Right of withdrawal
In accordance with Spanish Consumer Law (Royal Legislative Decree 1/2007), you have the right to
withdraw from a purchase made on the website www.ventanaszoom.es within 14 calendar days
from the moment you receive the product (or when a third party acting on your behalf receives it)
order).

Exceptions to the right of withdrawal
The right of withdrawal does not apply in the case of:
Products manufactured to individual order or expressly
customized, in accordance with art. 103 of Law RDL 1/2007.
Products that have been installed or used in a manner that goes beyond normal use.
verification.
If you cancel your order before it is delivered, we will charge you a fixed fee.
of 85% of the order value, regardless of the stage of production.

Decrease in the value of the product
You have the right to unpack the product and inspect it in the manner necessary to assess its characteristics,
properties, and functions.
However, if the product has been used in a manner that goes beyond normal inspection, we reserve the right
to deduct an amount corresponding to the loss in value at the time of return.
To receive a full refund, we recommend that you return the item in its original condition and packaging.

How to exercise your right of withdrawal
To terminate the contract:
1. Please inform us of your decision within 14 days of receiving the product.
2. Contact us by email: se.moozsanatnev%40noicneta
or by phone: +34 911 234 567
3. You can also use the official withdrawal form (in Spanish)
version: Withdrawal form).
After communicating your withdrawal, you have 14 more days to return the product. As a customer, you are responsible
for ensuring that the product is properly packaged for transport. Damage resulting from
inadequate packaging may reduce the value of the return.

Return costs

The return shipping costs are borne by the customer.
In the case of large items (e.g., sliding doors or windows with a width/height
above 2280 mm), the costs may be higher.
The current cost table is available by contacting customer service. Maximum
The cost of the return is €2,000. This amount will be deducted from any refund due.
Return address:
Zoom Windows
123 Main Street, 28000 Madrid, Spain

Refund
The refund will be made within 14 days of notification of withdrawal, but not before
receiving the returned goods or sending proof of shipment.
The refund includes:
Product cost
Standard shipping cost (does not apply to express or customized options)
Refunds will be made using the same payment method used for the purchase, unless we agree otherwise.

Download form
Withdrawal form (Spanish version – PDF)