Our goal is to always deliver high-quality products on time, at the best price, and with minimal risk of errors. If a problem does arise, we are committed to resolving it quickly and efficiently.
If a product is defective, you have the right to file a claim within three years of delivery of the product (liability period). The claim must be filed within a reasonable time after the defect should have been detected. The right to claim expires no later than two months after the expiration of the three-year liability period.
You can file a claim through your customer account (go to your order and click on “Claim”) or directly through this link: https://www.ventanaszoom.es/reclamaciones

Return address:
Ventanas Zoom, Calle Principal 123, 28000 Madrid, Spain
Once we have received the advertised product and confirmed the validity of the claim, we will refund you in accordance with applicable Spanish law (General Law for the Defense of Consumers and Users, Royal Legislative Decree 1/2007).
If the claim is unfounded, we have the right to charge an administrative fee corresponding to the costs of processing, transport, or a service technician visit.
Ventanas Zoom follows the quality guidelines and complaint procedures recommended by Spanish carpentry and flat glass associations.
Contact:
Phone: +34 911 234 567
Email: se.moozsanatnev%40noicneta
Ventanas Zoom, Calle Principal 123, 28000 Madrid, Spain

Disputes
In the event of a dispute, we follow the decisions of alternative dispute resolution bodies. In Spain, you can contact the Consumer Arbitration Board corresponding to your Autonomous Community or use the European online dispute resolution (ODR) platform:
https://ec.europa.eu/consumers/odr